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Was this reply helpful? Yes No. Sorry this didn’t help. Sorry Jen, but I am still unable to activate the video part on Zoom audio has always been fine ,. What does it mean “Are you having a giraffe? My neck barely exists. Choose where you want to search below Search Search the Community.

Search the community and support articles Windows Windows 10 Search Community member. I cannot get my desktop camera to work with Zoom, even though the light is on. Have tried privacy settings etc without luck plus fully researched on line. I have Windows 10 on an Espire E15 Laptop This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 8.

Report abuse. Details required :. Cancel Submit. Q Independent Advisor. Here’s how to test you video on Zoom. Hope this helps. Sincerely, Jen. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Jen. Q’s post on May 19, Hi Jen Still no video on a zoom meeting despite my camera’s light showing that it is working. Hi Prince, I’m sorry to hear that.

Don’t worry we will try other troubleshooting steps to resolve your concern. Best regards, Jen. Did you remember to remove the lens cover? Do not ask how I know about that. In reply to A. User’s post on May 19, Lens cover on a laptop’s webcam??

Are you having a giraffe? In reply to Prince’s post on May 19, You’ve never heard of a lens cover on a laptop webcam? Thanks, I think. Hi Prince, I apologize I was not able to help you resolve your concern.

I don’t have any other troubleshooting steps anymore. But don’t worry, I will release this question and let other Experts advise you on other possible solutions regarding your concern.

This site in other languages x.

 
 

 

– My zoom video is not working on my computer

 

Was this reply helpful? Yes No. Sorry this didn’t help. Sorry Jen, but I am still unable to activate the video part on Zoom audio has always been fine ,. What does it mean “Are you having a giraffe? My neck barely exists. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

I cannot get my desktop camera to work with Zoom, even though the light is on. Have tried privacy settings etc without luck plus fully researched on line. I have Windows 10 on an Espire E15 Laptop This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 8.

If you’re on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera. Change Zoom’s Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options.

Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn’t checked. Reinstall Zoom. If you’re using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website. Alternatively, you can try using the web version. If you’re still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom.

Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. To turn off your webcam video on Zoom, select Stop Video from the bottom left of the screen. Other people won’t be able to see you. Log in to Zoom, select your profile picture, and click Settings. Select the Video tab and hover over your camera preview. Select the Rotate button in the top corner until your camera is rotated correctly. To test your camera, log in to Zoom, select your profile picture, and click Settings.

Select the Video tab. You’ll see a preview video from the currently selected webcam so you can tell your video is working. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.

This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control.

A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control. You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom.

This can include notifications and activation emails. These can take up to 30 minutes to arrive and may take longer. Emails will come from no-reply zoom.

Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait, if this is the case. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.

Sometimes Zoom can get confused about audio versus video settings. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. Yes, Zoom bombing is a thing. If someone Zoom-bombed your meeting in the past, there is one solution that is incredibly effective at preventing future invasions. The host creating the meeting and sending out invitations can require all participants to enter a passcode before joining. That means strangers have a hard time finding ways to drop in.

In fact, requiring a password is set as the default. And if you are worried about hacking in more elaborate ways, there is good news: Zoom has end-to-end encryption to all meetings. Ultimately, this will help protect content and prevent more advanced versions of Zoom-bombing, even if you are using a free account.

 
 

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